Service Manager

Rowland Heights, United States | Posted on 10/12/2026

Puente Hills CDJR is seeking an experienced, results-driven Service Manager to lead our service department. We are looking for a strong leader with excellent management skills, a passion for customer satisfaction, and the ability to build a high-performing team.

CDJR (Chrysler, Dodge, Jeep, Ram) dealership experience is a major plus. The ideal candidate understands dealership service operations, can motivate service personnel, and is committed to delivering an outstanding customer experience while driving department performance.

Key Responsibilities

• Lead, manage, and develop the service department team.
• Deliver exceptional customer service and build long-term customer relationships.
• Oversee daily service department operations to ensure efficiency and productivity.
• Monitor department performance, profitability, and customer satisfaction.
• Maintain high standards for service quality and customer communication.
• Develop and implement processes to improve workflow and overall department performance.
• Resolve customer concerns professionally and promptly.
• Foster a positive, accountable, and team-oriented work environment.

Qualifications

• Strong leadership, team-building, and management skills.
• Excellent customer service and communication abilities.
• Ability to drive performance, productivity, and profitability.
• Strong organizational and problem-solving skills.
• CDJR dealership experience is a major plus.
• A customer-first mindset and commitment to operational excellence.

Compensation

$14,000–$20,000 per month, depending on experience and qualifications.