Unknown Company

Service Manager (Fully Remote)

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workfromhome • Posted Today

Onsite Full Time Management Occupations

Manage five team leaders who carry 52 technicians across Service and NOC.
Own KPIs: response time, resolution time, CSAT, ticket aging, and backlog.

Requirements:

Experience managing managers, ideally at an MSP.
Track record moving service KPIs. NOC, HIPAA, ITIL knowledge.

About Darkhorse:

100+ person team focused on one industry.

Darkhorse Tech

Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, and HIPAA compliance. We are 100+ people focused on one industry, becoming experts in dental IT.

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Service Manager (Fully Remote) in workfromhome at Unknown Company

This position is listed as full time and onsite.

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