Service ManagerEnterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance.The Service Manager is responsible for ensuring service work is delivered safely, efficiently, and in alignment with customer expectations while driving productivity, responsiveness, profitability, and long-term client retention. This position plays a key role in growing the service book of business, expanding service agreements, resolving escalated client issues, and supporting continued operational growth.The ideal candidate is a strong service operations leader with deep electrical industry knowledge, proven experience managing field teams, strong financial acumen, and the ability to build lasting customer relationships.Key ResponsibilitiesLead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service AdministratorsDevelop and execute service division strategy focused on revenue growth, client retention, and margin performanceBuild, maintain, and own strong client relationships, including service agreement customersManage service scheduling, dispatch operations, technician utilization, and workforce productivityOversee service agreement programs, preventive maintenance contracts, and on-call service operationsMonitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost controlEnsure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standardsRecruit, develop, and retain service team talent to support operational growthEstablish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retentionPartner with project operations and preconstruction teams to identify service-to-project transition opportunitiesOversee service fleet, tools, equipment, and material logisticsIdentify and implement process improvements to enhance service delivery, scalability, and customer experienceReport service performance, pipeline updates, and client issues to the Director of Service and Branch ManagerQualificationsStrong knowledge of electrical service operations, maintenance practices, and service agreement program managementProven leadership experience managing service teams, technicians, and support staffDemonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost controlExcellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growthStrong understanding of state licensing requirements, NEC, OSHA, and service-related safety standardsAdvanced ability to manage technician scheduling, dispatch operations, and workforce utilizationStrong analytical and problem-solving skills with the ability to use operational and financial data to improve performanceExperience developing and monitoring KPIs, dashboards, and service performance metricsAbility to lead in a fast-paced environment and manage competing prioritiesStrong communication skills and leadership presence with field teams, customers, and internal stakeholdersCommitment to continuous improvement, operational scalability, and high-quality service outcomesEducation and ExperienceHigh school diploma or GED requiredBachelor's degree in Construction Management, Business Administration, Engineering, or a related field preferredExtensive electrical trade experience strongly preferredActive or prior electrical license, such as Journeyman or Master Electrician, preferredEquivalent combination of education, industry certifications, and progressive field/service leadership experience will be consideredMinimum of 7 to 10 years of experience in electrical service operations or constructionMinimum of 3 to 5 years of leadership experience managing service teams or field personnelProven experience leading high-volume service operations, including scheduling, dispatch, workforce utilization, and service deliveryDemonstrated experience managing service financial performance, including P&L, pricing, labor efficiency, and cost controlStrong track record of client relationship management, service agreement growth, issue resolution, and repeat businessCertifications and LicensesState Master Electrician License or equivalent preferredOSHA 30-Hour requiredWork EnvironmentThis role is a combination of office and field-based work, with frequent interaction with service technicians, customers, and operations leadership.
The Service Manager will support active service operations, including maintenance, service calls, and emergency response.The role requires real-time decision-making, prioritization, and coordination to manage shifting operational demands and customer needs. Regular visits to active construction and service job sites are required, including exposure to varying weather conditions, noise, dust, and other typical jobsite environments. Required PPE must be worn when visiting job sites.ScheduleThis is a full-time, exempt position.
The standard schedule is five days per week, on-site. Flexibility is required to support business needs, including occasional evenings, weekends, or off-shift support as needed.Physical RequirementsThis role requires the physical and environmental demands outlined below, with or without reasonable accommodation. Enterprise Electrical is committed to complying with the Americans with Disabilities Act and providing reasonable accommodations to qualified individuals.Ability to sit, stand, and walk for extended periods throughout the workdayFrequent use of hands and fingers to operate a computer, mobile devices, and office equipmentAbility to communicate clearly and effectively by phone, video, and in personAbility to review schedules, reports, financial data, and technical information on a computer screenAbility to move between office settings, job sites, and customer locationsAbility to navigate active construction and service environments, including uneven surfaces and stairsOccasional bending, stooping, reaching, or lifting during site visits or operational supportAbility to lift and carry up to 25 pounds occasionallyAbility to wear required PPE, including hard hat, safety glasses, high-visibility vest, and work bootsTools and TechnologyComputer, laptop, and service management software, such as ServiceTrade, FieldEdge, or equivalentMicrosoft Office Suite, including Excel, Word, PowerPoint, and OutlookMobile phone, tablet, and standard office equipmentCRM and/or ERP systems used for service tracking and reportingDispatch and scheduling platformsVideo conferencing tools, such as Microsoft Teams or ZoomCompany vehicle for travel to job sites, customer locations, and operational meetingsEnterprise Electrical Core ValuesAt Enterprise Electrical, our core purpose is Building Relationships to Enrich Lives.
We are guided by the following core values:Safety First, Safety AlwaysCommitted to ExcellencePlan it, Do it, Own itLearn it, Know it, Teach itOne Team, One GoalPositive Attitude Required