Service Manager

Job Details

Job Location: Crestwood, IL 60445, Salary Range: $80,000.00 - $88,000.00 Salary/year, Service Manager

Location: Crestwood, ILJob Type: Full-Time

Sunrise Transportation is seeking an experienced Service Manager to join our Crestwood team.

Responsibilities

• Organize, prioritize, and manage daily service workflow and shop throughput.
• Ensure all repairs and maintenance are completed safely, efficiently, and cost-effectively.
• Partner with senior leadership on budgeting, cost-control strategies, and maintenance planning.
• Maintain a strong focus on completing repairs correctly the first time while ensuring quality and safety standards are met.
• Train, coach, and lead technicians in diagnostic procedures, maintenance, and repairs.
• Utilize fleet management software to manage repair orders and track completed repairs and scheduled maintenance.
• Coordinate and manage IDOT safety inspection schedules.
• Maintain parts inventory and oversee ordering of parts, tires, fluids, and other shop supplies.
• Coordinate with outside vendors to ensure outsourced repairs are completed accurately and in a timely manner.
• Manage employee schedules, shift coverage, and timecard administration.
• Ensure maintenance facilities remain clean, organized, and compliant with safety standards.
• Work alongside technicians as needed to assist with diagnostics, troubleshooting, maintenance, and repairs.
• Partner with Operations to ensure vehicles are available, reliable, and prepared to safely transport students.

Qualifications

• Minimum of 7 years of experience in the automotive, heavy-equipment, fleet maintenance, or a related industry; or
• Minimum of 5 years of related experience with an associate degree.
• 1-3 years of supervisory or management experience preferred.
• Professional technician experience working with gasoline and/or diesel engines required.
• High school diploma or equivalent required.
• ASE certifications preferred.
• Knowledge of DOT rules, regulations, and vehicle safety requirements.
• Valid driver's license required.
• CDL is not required but is considered a plus.
• Proficiency with computers, email, fleet management systems, and basic administrative software.
• Strong organizational, leadership, communication, and problem-solving skills.
• Ability to successfully complete required drug testing.

Physical Requirements

• Must be able to work flexible schedules or shifts as operational needs require.
• Regularly required to stand, walk, use hands to handle or operate equipment, reach with hands and arms, and communicate effectively.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Must occasionally be able to lift and/or move up to 50 pounds.
• Must be comfortable working in environments that may include extreme heat, cold, moisture, and moderate noise.
• May be exposed to water, fumes, oils, chemicals, and other materials commonly found in a vehicle maintenance facility.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance

Schedule

• Full-time
• 8-hour or 10-hour shifts
• Schedule may vary based on operational needs

Education

• High school diploma or equivalent required.

Experience

• Automotive, diesel, heavy-equipment, or fleet maintenance experience required.
• Previous leadership or management experience preferred.

License/Certification

• Valid Driver's License required.
• CDL preferred but not required.