Service Manager (58750)

Industrial Refrigeration Service Manager

IR Pros — 609 S 4th Ave, Mansfield, TX 76063 | October 2, 2026

Mansfield, TX | Full-Time

Position Summary

We are looking for a knowledgeable and motivated Industrial Refrigeration Service Manager to lead our service operations. This role oversees a team of technicians, manages customer relationships, ensures safety and compliance, and drives operational efficiency. The ideal candidate will have extensive experience in industrial refrigeration (ammonia, CO₂, and Freon systems), strong leadership skills, and a proven track record in service management.

Key Responsibilities

Leadership & Team Management

• Supervise, train, and mentor service technicians and support staff
• Schedule and assign work orders, ensuring timely and efficient service delivery
• Conduct performance evaluations and support employee development

Service Operations

• Oversee installation, maintenance, and repair of industrial refrigeration systems
• Ensure adherence to preventive maintenance schedules and emergency service protocols
• Review and approve service reports, work orders, and job costing
• Maintain proper inventory and procurement of parts, tools, and safety equipment

Customer Relations

• Act as the primary point of contact for clients regarding service issues
• Build and maintain long-term customer relationships by delivering high-quality service
• Address escalated concerns and ensure customer satisfaction

Compliance & Safety

• Ensure all service work complies with OSHA, EPA, IIAR, RETA, and local regulations
• Promote a culture of safety and enforce company safety policies
• Stay current on industry codes, standards, and refrigerant regulations

Business & Financial Management

• Assist in budgeting, forecasting, and financial reporting for the service department
• Monitor KPIs, service revenues, and profitability
• Support sales efforts by identifying new service opportunities and preparing quotes for new and existing customers

Qualifications

• 7+ years of industrial refrigeration experience, with at least 3 years in a supervisory or management role
• Strong technical expertise in ammonia and Freon-based refrigeration systems
• RETA certification strongly preferred; EPA Universal Certification required
• Proven leadership and team management skills
• Excellent customer service, communication, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in service management software and Microsoft Office Suite

Preferred Experience

Experience with any of the following is a plus:

• CO₂ refrigeration systems
• PSM / RMP-regulated facilities
• Industrial refrigeration construction and installation
• Budget ownership for a service department or branch

Physical Requirements

• Ability to visit job sites, including cold storage facilities and mechanical rooms
• May require occasional lifting (up to 50 lbs) and work in confined spaces

Benefits

• Medical, dental & vision insurance and supplemental plans
• 401(k) retirement plan — eligibility within 90 days, with up to a 4% company match
• Company-paid life and accidental death & dismemberment (AD&D) insurance, and long-term disability
• Paid holidays & PTO
• Competitive hourly compensation
• Overtime opportunities for service technicians
• Company-provided service truck/vehicle for eligible positions
• Career advancement paths
• Employee referral bonus
• Boot program — $150 voucher after 90 days of employment, with replacement boots every two years
• Vehicle loyalty program — qualified employees can receive a truck (equivalent to a 5-year-old F-150) after 5 years of employment, or $10,000

About IR Pros

IR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers.

Our Technicians Support Industrial Refrigeration Systems In Facilities Including

• Cold storage
• Food and beverage processing
• Refrigerated warehousing
• Manufacturing
• Distribution centers
• Other industrial facilities

We value technicians who take pride in their craft, prioritize safety, support their teammates, provide excellent customer service, and want to continue developing their industrial refrigeration expertise.