Service Level Manager

We are looking for an experienced IT professional with a strong technical background who is ready to take the next step in their career. As an experienced system engineer transitioning into the role of Service Level Manager, you will combine hands‑on technical expertise with a solid understanding of ITIL to ensure high‑quality service delivery and continuous improvement.

Tasks and responsibilities

Define Service Level Agreements (SLA’s) & Monitor performance:

• Align service providers with customer expectations
• Track service performance metrics against SLAs and key performance indicators (KPIs)
• Assess the impact of service changes and manage CAB processes

Modern Workspace Management:

• Oversee and optimize modern workspace solutions to enhance employee productivity and collaboration

Vulnerability & Patch Management:

• Manage and oversee vulnerability assessments and ensure timely patching of systems
• Lead problem management efforts and create root cause analysis (RCA) reports for service disruptions
• Manage the life‑cycle of operating systems, ensuring compliance with upgrade and support policies

ITIL Implementation:

• Lead the implementation of ITIL frameworks to improve service management processes and ensure best practices

People Management

• Fostering a collaborative and high‑performance work environment

How do you qualify for this position?

Hard Skills

• Extensive experience with operating systems
• IT Service Management (ITSM) and ticketing systems
• Good knowledge of networks
• Knowledge of secure IT practices
• Strong knowledge of Office 365 applications
• Strong background in scripting languages (e.g. Powershell)
• Strong knowledge and experience with the ITIL Framework
• Documentation
• Problem‑solving skills
• Customer Focus
• Communication Skills: Professional proficiency in Dutch & English; French is a plus

Our proposition

• Permanent contract of indefinite duration & full‑time job
• Fringe benefits: company car or federal mobility budget, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, group insurance

We are a growing company . You can grow with us .

We consider that continuous training is vital

You will receive formal trainings to become a certified and recognized expert in key technologies such as VMware, Microsoft Azure or Dynatrace that we support. Continuous training is key to your career success and your further growth in our organization. This includes formal training, exchanging knowledge with colleagues/customers, attending events and technologies conferences in Belgium and abroad.

Small is beautiful

We are a 70 people company based in Brussels, with remote offices in Sri Lanka. We operate on a project mode or resource sharing and we focus our work on delivering successful projects and creating high client satisfaction.

Technology is fast‑moving and our strategy is to be pioneer in technologies that we select after careful analysis. Our team builds deep knowledge in the identified technologies and develops innovative products.

Our company culture is filled with #GoodEnergy

ASP offices are open, dynamic spaces designed to foster creativity and collaboration. Remote work is part of our working model. We host regular breakfast events where our employees share knowledge and we organize fun company events. We value hard work, strong communication and the ability to approach challenges with flexibility and good humor.

Interested?

Do you think you fit the profile described above and have we made you enthusiastic? Please fill in this form or send your CV to and motivation letter to Eveline at , specifying the position you are applying for.

1.

We will review your application and get back to you as soon as possible.

2.

This is followed by a first online screening with HR, then feedback is forwarded internally if positive we schedule a second interview with our technical colleagues.

3.

If you are convinced and so are we, we will make you an offer to join us.

4.

Proposal accepted? Great! We look forward to a lasting cooperation.