Service Level Agreement (SLA) Specialist (Fully Remote)

• Monitor and report SLA, SLO, and KPI metrics to leadership.
• Identify root causes and recommend corrective actions for underperforming SLAs.

Qualifications:

• Bachelor's degree and 8 years of experience or equivalent; active SECRET clearance.
• Two years of SLA management, advanced Excel, and data analysis experience.

Desired Skills:

• ITIL v4 certification, PMP, and ServiceNow experience.
• Experience with Power BI, Tableau, or Grafana.

Peraton

Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.