Service Engineering ManagerLead a team that keeps the world's most advanced biopharmaceutical equipment running.At ABEC, we're not just building equipment—we're enabling the production of life-changing therapies and medicines used by patients around the world.We're seeking a Service Engineering Manager who thrives at the intersection of leadership, customer service, technical problem-solving, and continuous improvement. If you're energized by leading teams, solving complex challenges, supporting global customers, and making a real impact, this is an opportunity to join a company at the forefront of biopharmaceutical manufacturing technology.What you'll do:As Service Engineering Manager, you'll lead a team of service professionals responsible for supporting customers throughout the lifecycle of ABEC's industry-leading equipment.You'll:Lead, coach, and develop a high-performing Service Engineering teamServe as a key escalation point for customer service and technical issuesDrive resolution of complex mechanical and electrical equipment challengesPartner with Engineering, Manufacturing, Quality, and Project teams to improve products and customer experienceSupport equipment installations, startups, troubleshooting, and customer trainingBuild strong customer relationships through exceptional service and responsivenessDevelop service documentation, troubleshooting resources, and best practicesIdentify trends from customer feedback and influence future product improvementsChampion Continuous Improvement initiatives that enhance efficiency, quality, and customer satisfactionTravel approximately 20-25% to support customers and projectsWhat you bring:Bachelor's degree in Engineering, Business, or related fieldExperience leading and developing technical service, engineering, or field service teamsStrong customer-facing experience with complex equipment or engineered systemsMechanical and electrical troubleshooting expertiseExcellent communication and relationship-building skillsPassion for solving problems and delivering outstanding customer experiencesContinuous Improvement, Lean, or Six Sigma experience is a plusExperience with 3D CAD, drafting, and design concepts is beneficialWhy ABEC?At ABEC, you'll work with some of the most advanced equipment in the biopharmaceutical industry while helping customers manufacture therapies that improve and save lives.We offer:Meaningful work with global impactLeadership opportunities within a growing organizationExposure to cutting-edge bioprocess equipment and technologyCollaborative and innovative cultureCompetitive compensation and benefitsCareer development and advancement opportunitiesThe chance to lead a team that directly influences customer successReady to lead, innovate, and make an impact?Join ABEC and help shape the future of biopharmaceutical manufacturing while leading a team dedicated to world-class customer support and technical excellence.