Service Director

Role: Service Director responsible for overseeing diagnostic imaging equipment service and installation in the Greater Portland Oregon area. Objectives include executing service strategy, driving operational and commercial targets, enhancing customer satisfaction, and increasing market share and profitability.

Responsibilities

Act as the primary customer contact for support issues, maintain ongoing technical and business relationships, lead and develop local field engineering teams, and collaborate with senior management and commercial partners.

Manage customer issues, optimize support services, and ensure technical expertise aligns with customer needs.

Qualifications

Bachelor's degree or equivalent experience; 5+ years of team leadership, coaching, and mentoring experience; strong communication and problem-solving skills; demonstrated customer relationship management. Willingness to relocate to or reside in the Portland area and travel 40-50% for field visits.

Preferred skills

Experience managing field service teams in equipment maintenance, field sales or service background, inclusive leadership style, and ability to influence change.

High-Value

Focus on diagnostic imaging equipment service/installation, customer support, team leadership, and operational excellence in a healthcare technology context. Travel and relocation are required; no specific mention of regulatory or clinical trial involvement, but the role emphasizes technical support and customer relationship management in a medical device environment.