To ensure high-quality service delivery, the full-time remote Service Desk Operations Manager will oversee end-to-end IT Service Desk operations, manage service-level agreements, and drive continuous improvement initiatives while leading a team of service desk professionals. Key responsibilities Lead, coach, and develop service desk teams, managing day-to-day operations and incident response Own and govern Service Level Management processes, monitoring performance metrics and driving corrective actions Develop operational dashboards and reporting frameworks, translating data into insights for performance management Required qualifications 10 years of relevant experience in business process ownership and service delivery management 1 year of experience leading teams in a complex service environment Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience Advanced knowledge of service workflows and SLA management Experience with reporting and analytics tools such as ServiceNow or Power BI
Service Desk Operations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.