Frontline, LLC - Managed IT Services in Burbank, CA is seeking a Service Desk Manager to own the daily operation of the service desk across client environments, including intake, triage, dispatch, prioritization, escalation, and closure.
The role focuses on SLA performance, ticket quality, and staffing; you will drive weekly/monthly leadership reporting and develop SOPs, while coaching a growing technician team in a multi-client MSP setting.
#J-18808-LjbffrService Desk Manager: Lead IT Support Team & SLA Excellence in burbank at Unknown Company
This position is listed as full time and onsite.