Frontlineinc is seeking a Service Desk Manager in Burbank, CA to own daily operations of the service desk, drive SLA performance, and lead a multi-client IT support team. You will optimize dispatch, escalation paths, and knowledge base while mentoring technicians and coordinating onboarding for new clients.
Ideal candidates have 5+ years in IT service desk roles, 3+ years of people management, and hands-on experience with PSA/ticketing tools.
#J-18808-LjbffrService Desk Manager — Lead IT Support & SLA Excellence in los angeles at Unknown Company
This position is listed as full time and onsite.