To support a remote team, the full-time Service Desk Level 1 Analyst will manage user access, troubleshoot technical issues with various devices, and ensure exceptional customer service while logging interactions in the ticketing system. Key responsibilities: Act as the account administrator, managing user access and resolving access-related tickets Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks Log all interactions in the ticketing system and follow up with users to confirm satisfaction Required qualifications: High school diploma or equivalent required; Associate or Bachelor's degree in Computer Science or related field preferred 1-2 years of experience in a technical support role, preferably in a service desk environment Professional certifications (or working toward): HDI Support Center Analyst, ITIL Foundation, Microsoft 365 Certified: Fundamentals Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting Familiarity with ITIL or similar service frameworks is a plus
Service Desk Level 1 Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.