Service Desk / Helpdesk Technician, Level 2, Chicago, ILSummary:This Service Desk / Helpdesk Technician, Level 2 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Service Desk / Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.Service Desk / Helpdesk Technician, Level 2 Responsibilities:– Monitor the company's IT ticketing system. – Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely. – Escalate higher-level IT issues to the IT Manager and assist with solutions as needed. – Research potential software solutions as needed.
– Train end users as necessary in the proper use of IT software and equipment. – Perform software and hardware installations and maintenance. – Support new hires with equipment and software purchasing and set-up. – Identify recurring issues and help create solutions. – Review and maintain inventory of IT assets.Service Desk / Helpdesk Technician, Level 2 Qualifications:– Bachelor's degree is preferred. – Experience using a Helpdesk ticketing system. – Need experience with Office 365. – Experience with SharePoint is a plus.
– 3-5+ years of general IT support experience. – Strong knowledge of computer systems. – Strong diagnostic and problem-solving skills. – Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products. – Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language. – Excellent people skills (outgoing, approachable, motivated to help), including training end-users. – Ability to work independently or as part of a team. – Ability to conduct research into various computing issues as required.
– Keen attention to detail. – Experience supporting a remote workforce. – Ability to multi-task and adapt to changes quickly. – Ability to collaborate across functional teams. – Must be able to read, write and speak fluent English.Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.