Working remotely on a full-time contract basis, the Service Desk Contractor will provide technical support, troubleshoot issues, and assist users with software and hardware inquiries. Key responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Troubleshoot and resolve technical problems, escalating issues when necessary Document and track support requests in the ticketing system, ensuring timely responses and resolutions Required qualifications Experience in a technical support or service desk role Familiarity with common operating systems and software applications Ability to work independently in a remote environment Knowledge of ticketing systems and troubleshooting procedures Relevant technical certifications (e.g., CompTIA A+, ITIL) preferred
Service Desk Contractor in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.