Service Desk Analyst

Direct message the job poster from Seneca Resources

Sr Technical Recruiter / Talent acquisition @ Seneca Resources

Job Title: Service Desk Analyst – Night Shift

Location: Remote (Must be within driving distance of Dallas, TX)

Shift: 8:00 PM – 8:00 AM ET

Clearance: U.S. Citizenship required; must pass Public Trust background check

Job Summary:

Provide Level 1 IT support in a 24/7 environment. Handle incidents and service requests via phone, email, and monitoring tools. Follow documented procedures, escalate issues as needed, and ensure accurate ticket management.

Key Responsibilities:

• Answer and resolve IT support calls and emails
• Monitor system alerts and create incident tickets
• Escalate issues using Everbridge
• Perform password resets and basic account support
• Maintain accurate incident records
• Create daily reports and follow standardized work instructions
• Occasionally visit onsite (Dallas, TX) for support tasks

Requirements:

• 1–3 years of IT Service Desk experience
• Proficient in MS Office, email handling, and incident ticketing tools
• Strong communication and problem-solving skills

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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