Serve as the primary point of contact for customer incidents and technical issues on a DoD enterprise platform. Support modern software development and DevSecOps initiatives in a fully remote environment. Key Responsibilities: Manage user onboarding, authentication, and access administration through Keycloak. Create and administer Jira projects and Confluence spaces, including permissions. Troubleshoot login, account, and permission issues, and escalate complex problems. Requirements: U.S. citizenship and ability to obtain a Secret security clearance. 1-3 years of experience in help desk or IT support. Familiarity with identity and access management, Atlassian tools, and troubleshooting. Salary range of $70,000-$80,000 per year plus annual bonus eligibility. Medical, dental, and vision insurance, disability and life insurance, and 401(k) plan. Fully remote work and opportunities for professional development. Not Specified This company provides technical support for a Department of Defense enterprise platform, focusing on modern software development and DevSecOps initiatives. The culture emphasizes security-focused service delivery, continuous learning, and remote collaboration. #J-18808-Ljbffr
Service Desk Analyst (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.