Job Responsibilities:
- 3 to 5 years of successful work with Service Desk or HelpDesk Support
- ‘Customer First’ Mindset and Collaborative
- Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
- Proven analytical and problem-solving abilities
- Experience with Help Desk ticketing systems
- Strong customer service skills (Written and verbal)
Skills:
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve Apple iPad, iOS, and Signify application support for Clinicians.
- Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Health employees
- Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
- Escalate and manage tickets transferred to other departments
- Keep customers/end users and ticket documentation up to date
- Ability to work occasional overtime, weekend, and holidays
Education/Experience:
- High School Diploma or equivalent.
Service Desk Agent in texas at Unknown Company
This position is listed as full time and onsite.