IT Service Desk Agent
Stoltenberg Consulting • United States (Remote)
10 years IT, actual technical resolutions, networks, citrix, printers, servers, drivers, installing and troubleshooting software, etc. CompTIA A+ cert a plus.
FTEs with our company cannot do any other EMR FTE or consulting for any other firms or clients.
Expected hours: 40 per week.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Requirements
- Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
- Evaluate all incoming tickets. If unable to resolve, elevate to other resources as needed based on complexity or duration of support needed.
- Respond to user inquiries and troubleshoot IT issues via phone, via remote assistance, or various self‑service ticketing systems.
- Provide support for workflow related problems.
- Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone.
- Provide level 1 & 2 remote technical support on various issues such as login issues, printing, network and basic desktop & server troubleshooting.
- Evaluate all incoming tickets. If unable to resolve, elevate to other resources as needed based on complexity or duration of support needed.
- Assist in resolving Epic and Cerner tasks such as user account management and access control.
- Set up and troubleshoot Epic and Cerner connectivity for remote users.
- Collaborate with the client Epic and Cerner analysts to ensure seamless operations.