To support a critical national defense initiative, the full-time Service Desk Administrator will provide technical support, system administration, and exceptional customer service while ensuring operational readiness for the Space-Based Interceptor mission in a remote role based near Los Angeles, CA. Key Responsibilities Respond to user inquiries and troubleshoot technical issues related to hardware, software, and network systems Maintain help desk documentation and perform system checks to ensure optimal functionality Provide user training and collaborate with IT and cybersecurity teams to enhance program performance Required Qualifications Bachelor's degree with 5 years of related experience; master's degree preferred Active Secret Clearance is required Knowledge of TCP/IP, DNS, DHCP, and VPN for diagnosing connectivity issues Experience with incident management platforms like ServiceNow, Remedy, or Jira Understanding of antivirus tools, patch management, and compliance with security standards