Service Designer

Are you ready to shape the future of how professional contractors and builders run their businesses?

Join our User Experience Team to tackle high-impact, complex challenges for one of our highest-priority customer segments. As a Staff/Principal Service Designer, you will zoom out to connect the dots across our multi-channel ecosystems.

RESPONSIBILITIES:

• Lead end-to-end service design and user experience initiatives across complex digital platforms and dedicated service channels.
• Architect and evolve foundational service design artifacts—including end-to-end customer journey maps, service blueprints, and ecosystem models to establish shared organizational clarity.
• Synthesize qualitative customer research, behavioral data, and business inputs to identify critical friction points and opportunities for interconnected experiences.
• Facilitate cross-functional discovery sessions, alignment workshops, and strategic co-design sprints with Product, Engineering, UX Research, and business operations.
• Map and clarify complex operational dependencies between frontstage customer interactions and backstage fulfillment/store systems.
• Partner with enterprise leadership to advocate for and influence customer experience roadmaps, strategy, and investment priorities without direct authority.

This is a tremendous opportunity to be part of a large organization that believes in promoting talent from within. They are well-funded and willing to invest in the most cutting-edge technology and trends! This is a 12-month contract with potential to extend or convert to associate.

In this role, you will be working a hybrid model 3 days a week in the office in the Smyrna/Vinings area.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

REQUIRED SKILLS:

• 3+ years of mix of experience with Service Design and an Enterprise or Consulting background
• Strong proficiency in Miro for developing service blueprints, journey maps, and collaborative ideation.
• Strong track record of translating complex qualitative insights, quantitative behavioral metrics, and enterprise business requirements into actionable experience frameworks.
• Advanced PowerPoint (PPT) skills to create and deliver compelling executive-level strategy decks.
• Strong proficiency in Jira for managing tasks and collaborating within agile workflows.
• Foundational knowledge or working experience with Figma.
• Outstanding verbal and written communication skills, with a focus on storytelling and stakeholder management.
• Demonstrated capability to bring structure, focus, and actionable roadmaps to ambiguous, large-scale customer and operational challenges
• Advanced stakeholder management and workshop facilitation skills, with demonstrated success aligning cross-disciplinary teams and influencing senior leaders.
• Must be able to share portfolio

Must be eligible to work in the US without Visa sponsorship or transfer.