Leading a remote team in the United States, the full-time Service Delivery Team Lead will motivate and coach associates to achieve performance goals, manage customer escalations, and ensure a high-quality customer experience. Key responsibilities Coach associates to meet company and client objectives while addressing employee-related issues and coordinating training Manage multiple tasks and projects, monitoring team attendance and absence Inspire and develop team members through open communication and constructive feedback Required qualifications Associate degree, technical school, or equivalent work experience Experience in promoting a performance-driven culture Ability to engage and support team members with necessary tools for success Strong mentoring skills with a customer-focused mindset Proficiency with computer systems and technology
Service Delivery Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.