Service Delivery Manager

• Project Delivery & Transition Management


• Root Cause Analysis (RCA)


• Business Continuity & Disaster Recovery Planning


• Stakeholder Management


• Own end-to-end delivery of infrastructure services.


• Ensure services meet agreed SLAs, OLAs, and KPIs.


• Monitor service performance, availability, and capacity.


• Drive continuous improvement initiatives to enhance service quality.


• Conduct regular service reviews with stakeholders and customers.


• Ensure timely incident response and escalation management.


• Drive Root Cause Analysis (RCA) and corrective actions.


• Identify recurring issues and implement preventive measures.


• Minimize service disruptions during releases and upgrades.


• Assess risks associated with infrastructure modifications.


• Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Job Description

• Infrastructure Operations Management


• Vendor and OEM Management


• Project Delivery & Transition Management


• Root Cause Analysis (RCA)


• Technical Escalation Management


• Business Continuity & Disaster Recovery Planning


• Stakeholder Management

Roles & Responsibilities

• Own end-to-end delivery of infrastructure services.


• Ensure services meet agreed SLAs, OLAs, and KPIs.


• Monitor service performance, availability, and capacity.


• Drive continuous improvement initiatives to enhance service quality.


• Conduct regular service reviews with stakeholders and customers.


• Ensure timely incident response and escalation management.


• Drive Root Cause Analysis (RCA) and corrective actions.


• Identify recurring issues and implement preventive measures.


• Minimize service disruptions during releases and upgrades.


• Assess risks associated with infrastructure modifications.


• Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Salary Range

$100,000-$140,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.


• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


• Family Support: Maternal & Parental Leaves.


• Insurance Options: Auto & Home Insurance, Identity Theft Protection.


• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a


• Time Off: Vacation, Time Off, Sick Leave & Holidays.


• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.