as a Regional Project & Service Manager to lead data center project delivery and service execution in North America.
Key Responsibilities
- Own end-to-end delivery of liquid cooling projects, including planning, milestones, risk management, and customer acceptance.
- Coordinate customers, internal teams, contractors, and service partners.
- Manage project schedules, quality, resources, and change requests.
- Ensure projects are delivered on time, within scope, and according to quality requirements.
Customer & Service Partner Management
- Act as the primary operational contact for customers throughout the project and service lifecycle.
- Manage third-party service partners to ensure onsite services are safe, compliant, timely, and meet company standards.
- Monitor service partner response time, service quality, documentation, and issue resolution.
- Coordinate customers, service partners, and engineering teams to close field issues.
Service Operations Improvement
- Support transition from project delivery to ongoing service operations.
- Improve service processes, documentation, and reporting.
- Provide field feedback to engineering and product teams.
Qualifications
- 3+ years of experience in project management, service operations, field operations, or technical program management.
- Experience with data center infrastructure, HVAC or liquid cooling systems.
- Strong customer, contractor, and cross-functional coordination skills.
- Excellent communication and problem-solving abilities.
Preferred Qualifications
- Data center or mission-critical system experience.
- Third-party service partner management experience.
- Commissioning, installation, or customer acceptance experience.
- OSHA 30-hour certification or equivalent safety training is a plus.