Role Title: Service Delivery Manager(SDM)
Location: ONSITE ~ Phoenix,AZ
Learn more about the general tasks related to this opportunity below, as well as required skills.
Required Skills and Qualifications
- 10+ years of IT experience, with strong experience in Service Delivery Management, Application/Production Support, Infrastructure, or Technology Operations.
- Proven ownership of end-to-end service delivery for business-critical applications and services in an enterprise environment.
- Strong knowledge of ITIL/ITSM processes, including Incident, Major Incident, Problem, Change, Request, Release, and Service Level Management.
- Demonstrated experience managing SLA, KPI, availability, reliability, performance, capacity, and operational risk metrics.
- Strong Major Incident Management skills, including command-center/war-room leadership, stakeholder communication, escalation management, and service restoration tracking.
- Experience driving Root Cause Analysis (RCA), implementing corrective and preventive actions, and reducing recurring incidents. xhqgsiq
- Strong customer and stakeholder management skills, with the ability to communicate service health, operational performance, risks, and improvement plans effectively.
Service Delivery Consultant (ITIL/ITSM) in phoenix at Unknown Company
This position is listed as full time and onsite.