Service Delivery Administrator

****This position is Contract-to-Hire****

JOB TITLE: Service Delivery Administrator

Location: REMOTE (flexibility to work across CST OR EST time zones)

This position is established to support and grow the service delivery and timekeeping system/process of the company. This role provides operation administration, mostly associated with service delivery, and comprehensive support to senior leadership.

Job Duties:

• Project specific reconciliation of Client timesheet and time entered in Maconomy.
• Project specific consultant / subcontractors onboarding and roll-off.
• Project specific deliverable tracking, support of invoicing preparation for Accounts department.
• Project specific support for Accounts department.
• Project specific Budget tracking and reporting.
• Project specific PO tracking and reporting.
• Project specific contract, SOW, Subcontracting and Change Order tracking. Ensure all legal documents are filed.
• Project specific team support.
• Facilitate and schedule Project specific meeting.
• Serve as liaison from senior leadership to ensure effective communication with clients, partners and team members, as needed.
• Route contracts and documents for approval between senior leadership, partner and clients.
• Ensure accurate data is available in company systems for business reporting, including revenue forecasting team utilization, etc.
• Prepare various business reports and presentations.
• Onboarding of new employees and subcontractors internally.
• Task-oriented with a sense of priority, logic and objectivity, highly organized and capable of handling several sensitive and important issues simultaneously.
• Set-up and maintain project structure in internal systems for project tracking and reporting.
• Ensure data for internal systems is entered/updated as projects progress, including staffing forecasts, time and expense reporting, and revenue forecasting.
• Draft/maintain client/project onboarding documentation, expense policies, welcome packages, and policies.
• Design and maintain custom reports for project managers, clients and business leaders.
• Draft/update policies and process documents to support ongoing business operation.
• Assist Senior Leadership Team with any work-related request outside daily duties.