Service CoordinatorQXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products.
The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.The Service Coordinator is responsible for coordinating service requests, scheduling field technicians, and delivering exceptional customer service throughout the service process. This role serves as the primary point of contact for customers, builders, contractors, homeowners, field personnel, and internal teams by managing service requests from initial intake through successful completion. The Service Coordinator ensures service work is scheduled efficiently, documentation is accurately maintained, and customer issues are resolved in a timely and professional manner while supporting operational efficiency and customer satisfaction.Customer Service & Service CoordinationServe as the primary point of contact for customers, builders, contractors, homeowners, warranty departments, and internal teams regarding service requestsAnswer incoming phone calls, emails, and service inquiries professionally and promptlyListen carefully to customer concerns, document service needs accurately, and provide timely updates throughout the service processBuild positive customer relationships by providing responsive, solution-oriented serviceResolve customer concerns whenever possible or escalate issues appropriatelyScheduling & Dispatch CoordinationSchedule service appointments based on technician availability, workload, geographic location, and service prioritiesCoordinate daily schedules with Service Technicians, Field Managers, warehouse personnel, and customersBalance technician workloads to maximize efficiency and customer responsivenessCommunicate appointment confirmations, schedule changes, and follow-up requirementsReschedule appointments as needed while maintaining excellent customer communicationService Order ManagementCreate, maintain, and update service orders within company ERP and service management systemsVerify service requests, required materials, warranty status, and billing responsibility prior to schedulingTrack service orders throughout the entire service lifecycleMaintain accurate status updates, notes, attachments, photographs, and service documentationClose completed service orders following verification of work performed and required documentationOperational SupportCoordinate with warehouse, purchasing, production, and operations teams to ensure required materials are available for scheduled service workMonitor service workflows and identify opportunities to improve scheduling efficiency and customer response timesSupport warranty administration, service documentation, and billing processesAssist with reporting, service metrics, and operational tracking as requestedMaintain organized electronic service records and documentationTeam CollaborationWork closely with Service Technicians, Field Managers, Sales, Operations, Warehouse, Purchasing, and Customer Service teamsSupport communication between field personnel and office staff to ensure successful project completionParticipate in continuous improvement initiatives that enhance customer service and operational efficiencyPerform additional duties as assignedWhat you'll bring:Strong customer service and relationship-building skillsExcellent verbal and written communication abilitiesStrong organizational and time-management skillsAbility to manage multiple priorities in a fast-paced environmentExcellent problem-solving and conflict-resolution skillsStrong attention to detail and commitment to accuracyAbility to work independently while collaborating across multiple departmentsPositive attitude with a customer-first mindsetHigh school diploma or equivalent required1–3 years of customer service, scheduling, dispatching, service coordination, or administrative experience preferredExperience in building materials, construction, manufacturing, equipment service, warranty administration, or related industries preferredExperience using ERP systems, scheduling software, CRM platforms, or service management systems (BisTrack or similar preferred)Proficiency with Microsoft Office applications, including Outlook, Excel, and WordKnowledge of building products, construction materials, warranty processes, or service operations is a plusPrimarily office-based work environment with frequent interaction with field personnel and operational teamsRegular communication with customers, builders, contractors, technicians, and internal departmentsOccasional visits to warehouse, manufacturing, or service areas may be requiredAbility to sit and work at a computer for extended periodsOccasional lifting of office materials up to 25 poundsFlexibility to work extended hours when business demands requireWhat you'll earn:Health Care Benefits401(k) with employer matchPaid Time OffBenefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.QXO is an Equal Opportunity Employer.
We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.