Inside Sales RepresentativeSolar Energy World—now a wholly owned Comcast company—is expanding rapidly and looking for hardworking, results-oriented Inside Sales Representatives to support our growing DMV market. This role is designed for individuals who want to prove themselves, master the fundamentals of sales, and earn a clear pathway into Outside Sales. Comcast has a long and successful history of acquiring, investing in, and scaling high-potential companies.
As part of Comcast's Energy Services business unit, Solar Energy World is fully backed to grow aggressively while maintaining our commitment to integrity, in-house quality, and long-term value for homeowners—because tomorrow matters. We are looking for a Service Coordinator/Case Manager to join our Maryland team!Responsibilities:Coordinating and administering field technician schedules to build and manage quota in accordance with management directives and service level agreementsSupporting the daily planning and entry of labor quotas to fulfill work order volumes for internal and partner techniciansUtilizing workforce management systems to construct and oversee technician quotas effectivelyEnsuring reallocation and assignment of field technicians across different management areas as requiredManaging work order volumes and adjusting quotas to reduce customer appointment scheduling delaysCollaborating with field leadership to manage technician scheduling, aiming to meet service objectives and adhere to policy guidelinesDeveloping and distributing reports to support leadership in achieving business objectivesLeveraging ticketing systems for communication, documenting progress, and ensuring quality-aligned escalation managementMaximizing the use of company technology and support tools in line with business processesAssisting field leadership with staffing plans and shift bids to optimize field operationsRegular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Skills: Service Levels; Standards Compliance; Communication; Customer ServiceSalary: Maryland Pay Range: $20.21 - $30.31Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.