Service Coordinator

SERVICE COORDINATOR

Greater Pittsburgh Area, PA

THE OPPORTUNITY

2020 Search Partners has been retained by an established organization specializing in technical equipment, service, and support to identify a Service Coordinator for its Pittsburgh-area operations.

This position plays a central role in keeping daily service activities organized, customers informed, and technicians productive. The successful candidate will coordinate equipment repairs, manage service requests, communicate with customers, and help ensure work moves efficiently from initial intake through completion.

We are looking for someone who enjoys working in a fast-paced, hands-on environment, takes ownership of customer needs, and can manage multiple priorities without losing track of the details.

KEY RESPONSIBILITIES

• Coordinate daily service operations, including equipment intake, repair scheduling, service completion, and customer pickup or delivery.
• Serve as a primary point of contact for customers regarding service inquiries, repair status, estimates, and approvals.
• Work closely with service technicians to prioritize work, maintain workflow, and minimize equipment turnaround times.
• Prepare and maintain accurate service orders, repair documentation, and related records.
• Monitor open service orders, identify delays, and follow up to ensure timely resolution.
• Coordinate equipment movement between service locations and customers.
• Track loaner and rental equipment to support availability and timely returns.
• Collaborate with inventory and purchasing personnel to ensure necessary replacement parts and materials are available.
• Assist walk-in customers with service requests and general product inquiries.
• Identify opportunities to improve service coordination, communication, and overall customer satisfaction.

QUALIFICATIONS & EXPERIENCE

• High school diploma or GED required.
• Two to four years of experience in service coordination, customer service, equipment repair administration, parts management, or a related field preferred.
• Experience in a technical service, equipment repair, distribution, or dealership environment is a plus.
• Strong organizational skills with the ability to manage multiple requests and competing priorities.
• Excellent written and verbal communication skills, particularly when working with customers and technical personnel.
• Comfortable using Microsoft Office and business management or service tracking software.
• Experience with ERP or service management systems is beneficial.
• A proactive, detail-oriented approach with a strong commitment to customer service.

WHAT MAKES SOMEONE SUCCESSFUL

The ideal candidate is more than an administrator. They take ownership of the service process, anticipate problems, follow through on commitments, and help keep technicians, customers, and internal departments working together.

Success requires a balance of organization, urgency, accountability, and genuine customer service.