Service Center Assistant Manager

To enhance member financial relationships, the full-time Service Center Assistant Manager will manage call center operations, supervise staff, and ensure quality service through coaching and training, while working remotely within the MACU footprint. Key responsibilities Coaches and trains call center agents on sales and service techniques while monitoring performance metrics Assists agents in resolving escalated issues and ensures compliance with regulations and internal procedures Participates in budget planning and drives innovation to improve departmental operations Required qualifications Three years of call center supervisory experience Two-year college degree or completion of a specialized course of study Advanced skills in Microsoft Office and familiarity with Symitar Ability to manage multiple communication channels effectively Knowledge of credit union policies and procedures in loan origination and new accounts functions