Process all paperwork related to each scheduled service job as stated in working instructions.
Creation of service contracts and service orders for all contract related services.
Assist in updating/maintaining all invoicing related working instructions.
Handle incoming customer questions/complaints.
Work with service technicians within assigned region and/or area of responsibility to review, complete, and bill all service orders accurately and in a timely manner.
Collaborate with other departments for fast resolution of any service billing topics.
Inform appropriate Service Manager(s) and/or Contract and Order Process Manager of any customer complaints/disputes.
Advise Regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
Assists in maintaining all databases and systems.
Advise Contract and Order Process Manager of any difficulties or discrepancies encountered with any current processes or systems.
Participate in ongoing continuous improvement efforts, including process improvement events.
Support Contract and Order Process Manager as necessary, including reports, analysis and review of orders, projects or inventory as requested.
Requirements
Positive attitude and willingness to learn.
Ability to follow and execute standard operating procedures and departmental guidelines.
Working knowledge of computers and common software applications including competency with MS Office Suite.
Data Entry with 10-key.
Excellent verbal and written communication skills, problem solving skills and attention to detail required.
Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.
SAP experience preferred.
Related ERP or CRM operating systems experience required.
Two years of post-secondary education in Accounting or related field, or four years related experience preferred.