Service Appointment CoordinatorCopeland Toyota has an opening within our service center call team. We are a growing automotive group with room for advancement. We are looking for applicants with a solid customer service background and call center or appointment setting skills.
Automotive experience is not required however, Business Development Center experience is a plus. This is not a remote position. Count on Copeland for a great career choice!A Service Appointment Coordinator is the first point of contact for our service customers.
Customer satisfaction is our # 1 priority!Example of full-time hours available:Sunday: OFF, Monday: 8AM-6PM,Tuesday OFF, Wednesday: 7AM-6PM, Thursday: 7AM-5PM, Friday: 8AM-5PM,Saturday:8AM-4PM*Flexible schedule available for qualified candidateFull-Time Benefits Offered:Tufts Health Insurance and Blue Cross Dental Insurance401(K) Retirement Plan with Employer MatchGroup Life InsurancePaid VacationPersonal Time Off (PTO)Job Responsibilities:Scheduling appointments for maintenance, repairs, and recalls.Effectively listen and communicate with our service customersMaking outbound calls pertaining to follow up, appointment reminder and other service-related calls.Respond to email and text inquiries in a professional, well-spoken mannerOther duties as assigned.Qualifications:Outgoing and a positive demeanorGood listener and communicatorConfident, pleasant and professionalTeam orientedAbility to work full time