Business Development Representative Service Appointment CoordinatorThe Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with, or ask questions of, our dealership's Service Department. The primary goal is to set an accurate, quality appointment that enables the dealership to meet the Customer's expectations while sounding helpful and courteous at all times.Position DetailsDepartment: Harr Auto Group – Service Business Development Center (BDC)Brands Supported: Harr Toyota & Harr CDJRReports To: Service BDC Supervisor / BDC ManagerSchedule: Full-time | Rotating schedule including some SaturdaysCompensation: Hourly base + performance-based incentivesLocation: Worcester, MAKey ResponsibilitiesHandle inbound calls and emails professionally and deliver timely solutionsRespond to internet leads within 15 minutesBook daily appointments for the sales departmentMake a minimum of 15 outbound calls per hour for customer follow-upLog all interactions, vehicle data, and customer information accurately in CRMCollaborate with Sales and Service to resolve issues and escalate when neededGuide customers through the online sales processStay current on product knowledge and company policiesMaintain high customer satisfaction ratingsWhat We're Looking ForStrong verbal communication skills — professional, warm, and confident on the phoneOrganized and detail-oriented; able to manage a high volume of outreach across two brands simultaneouslyCustomer-first attitude with a genuine desire to help people stay on top of their vehicle maintenanceAbility to multitask and stay focused in a fast-paced BDC environmentPrior BDC, call center, service scheduling, or customer service experience preferredAutomotive or dealership service experience a plus but not required — we will train the right candidateComfortable learning and working within multiple brand contexts (Toyota and CDJR)Familiarity with CRM platforms is a plus (DriveCentric experience a bonus)Reliable, punctual, and a strong team playerAbout Harr Motor GroupHarr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands.
We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.