SERVICE ADVISORS

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Experienced Service Advisor

Location: Heiser Sturgeon Bay

Pay: Compensation based on experience

Join Our Team
Heiser Automotive Group is seeking an Experienced Service Advisor to join our award-winning service team. If you have a passion for delivering exceptional customer service, building lasting relationships, and helping customers maintain their vehicles, we want to hear from you.
As a Service Advisor, you will be the primary point of contact between our customers and service department, ensuring every guest receives a professional, transparent, and positive experience from check-in through vehicle delivery.
Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and communicate recommendations clearly.
• Coordinate with technicians to ensure timely and accurate vehicle repairs.
• Provide customers with updates on repair status and estimated completion times.
• Explain repair recommendations, maintenance needs, and associated costs.
• Schedule service appointments and manage workflow efficiently.
• Review completed repairs with customers and ensure complete satisfaction.
• Maintain strong customer relationships to encourage repeat business.
• Meet or exceed customer satisfaction and sales performance goals.

• Previous experience as an Automotive Service Advisor is required.
• Strong knowledge of automotive maintenance and repair services.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask in a fast-paced dealership environment.
• Strong organizational and computer skills.
• Experience with dealership management systems is preferred.
• Valid driver's license with a clean driving record.

• Competitive compensation based on experience.
• Performance-based earning opportunities.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Ongoing training and professional development.
• Employee discounts on vehicles, parts, and service.
• Career advancement opportunities within a growing dealership group.
• Supportive team environment and modern facilities.

Why Join Heiser?
For more than 100 years , Heiser Automotive Group has been a family-owned leader in Wisconsin's automotive industry, earning a reputation for exceptional customer service, quality workmanship, and investing in our employees.

In December 2025 , Heiser expanded into Door County with three new dealerships and a collision center, further strengthening our commitment to serving Wisconsin families and businesses.
Today, Heiser operates dealerships in Sturgeon Bay, West Bend, Glendale, West Allis, and Milwaukee , representing Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, and Ram . Our operations also include Heiser Collision Centers and the Heiser AutoMaxx Center , providing customers with a full range of automotive sales, service, parts, and collision repair.
We believe that great teams produce great results. That's why we invest in state-of-the-art facilities, ongoing training, and career development while empowering our leaders with the resources and autonomy to succeed. If you're looking for an organization where you can make a lasting impact and grow your career, Heiser is the place for you.

At Heiser, we believe "Today's Your Day."

Apply today and bring your experience, professionalism, and customer-first mindset to Heiser Automotive Group!

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