Service Advisor
Service Advisor Responsibilities:
- Responsible for greeting customers coming into the service department for all service needs
- Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
- Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
- Open Repair Orders and close Repair Orders in times of customer/service overflow
- Assist the Shop Supervisor(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
- Assist service technicians in identifying opportunities to Up-Sell
- Report all customer complaints to the Service Manager and/or the Assistant Service Manager
- Inspect each departing job for quality and cleanliness
- Finalizes paperwork upon completion of work and at end of shift
- Check all cash schedules daily
- Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
- Promote good housekeeping and safe work practices
- Perform all other duties as assigned
Service Advisor Requirements:
- Education: A high school diploma or GED is required.
- Experience: Minimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.
- Licenses or Certificates: A valid driver's license is required.
Service Advisor in springfield at Unknown Company
This position is listed as full time and onsite.