Service Advisor
Platinum Ford North - Pilot Point, TX 76258
Key Responsibilities
- Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.
- Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
- Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
- Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
- Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
- Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.
Required Skills and Qualifications
- Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.
- Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
- Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.
SERVICE ADVISOR in pilot point at Unknown Company
This position is listed as full time and onsite.