Service Advisor

Benefits:

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Competitive salary

Dental insurance

Training & development

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for a Service Advisor to work directly with Shop Manager assist in directing all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Shop Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive Service Advisor, you will assist in directing all automotive and general service technicians in the operation of the shop, including:

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.

Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Assist Shop Manager in making sure all estimates are done using correct parts and labor codes

Other duties as assigned

Qualifications

A minimum of 1 year of customer service experience

A minimum of 1 year of point-of-sale experience

Some general automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Ability to work a flexible retail schedule including Saturdays

Valid driver’s license