The Service Advisor will be responsible for providing exceptional customer service, maintain high levels of customer satisfaction. The ideal candidate will manage a high volume of customer inquiries and complaints and ensure the smooth operation of the service department.
Responsibilities:
- Greet customers and provide excellent customer service.
- Schedule appointments and ensure timely completion of services.
- Communicate with customers about recommended services and any issues that may arise.
- Provide accurate estimates and quotes to customers.
- Maintain a high level of knowledge about the services offered by the dealership.
- Manage customer complaints and inquiries, ensuring customer satisfaction.
- Maintain accurate and up-to-date service records.
- Work closely with the service department to ensure smooth operation.
- Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation.
- High school diploma or equivalent.
- Minimum of 2 years of experience as a Service Advisor in a the automotive industry.
- Strong communication and interpersonal skills.
- Ability to multi-task and work in a fast-paced environment.
- Strong attention to detail and ability to maintain accurate records.
- Proficiency with computer software, including Microsoft Office and dealership management systems.
- Valid driver's license and clean driving record.
- Reynolds & Reynolds experience is a plus.
Service Advisor in monrovia at Unknown Company
This position is listed as full time and onsite.