Service Advisor - Fitzgerald Gaithersburg Hyundai

Automotive Service Advisor

Fitzgerald Auto Mall is currently looking to hire an Automotive Service Advisor! Sales Performance and Strong Customer Satisfaction Track Record is a must! We offer salary, monthly commission, as well as multiple incentive programs. Clean, organized and structured work environment. High Volume service department with a lot of opportunity.

Previous automotive service advisor experience is required. Reynolds and Reynolds experience is a plus. Qualified applicants will have a track record of high performance, history of strong customer satisfaction scores, and demonstrate ability to be trained on OEM process and procedure. We are looking for candidates with integrity, a positive attitude, passion to succeed, and a willingness to learn.

Benefits - Fitzgerald Auto Mall offers a strong compensation package which includes:

• Competitive salaries, commission, and bonus programs based on experience.
• Employee-owned! Free shares you can't find anywhere else in the industry!
• Family friendly atmosphere and flexible schedule.
• Large client base, shop is full daily.
• Benefits available – Health, Dental, Vision, Paid Time Off
• Employer paid Life and Disability Insurance
• Top technicians and equipment to support you

Responsibilities:

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles throughout the day and update clients on status.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Fitzgerald Auto Mall is an EEO employer.