Service Advisor

Benefits:

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

About the Role:

Donny's Automotive LLC in Albuquerque, NM is looking for a motivated and customer-focused Service Advisor to join our team! This is a fantastic opportunity to be the bridge between our valued customers and our skilled technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced automotive environment and love delivering top-notch service, we want to hear from you!

Responsibilities:

Greet customers and conduct vehicle write-ups, accurately documenting service needs and concerns

Communicate repair recommendations, estimates, and timelines clearly to customers

Coordinate with technicians to ensure timely and accurate vehicle repairs and maintenance

Provide repair order updates and follow up with customers throughout the service process

Upsell recommended services and maintenance based on vehicle inspections and manufacturer guidelines

Process invoices, payments, and warranty claims accurately upon job completion

Maintain high customer satisfaction scores and address any service-related concerns professionally

Requirements:

Prior experience as a Service Advisor or in an automotive customer service role preferred

Strong knowledge of automotive repair and maintenance services

Excellent communication and interpersonal skills with a customer-first mindset

Ability to multitask and manage a high-volume service drive efficiently

Proficiency with service management software and basic computer skills

Valid driver's license with a clean driving record

ASE or manufacturer certifications are a plus

About Us:

Donny's Automotive LLC is a trusted name in automotive repair and service in the Albuquerque, NM community. We've built our reputation on honest, reliable work and a genuine commitment to keeping our customers safe on the road. Our team is our greatest asset, and we pride ourselves on fostering a supportive, team-oriented workplace where skilled professionals can grow and thrive.