Service Account Manager - Wear

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do!

We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.The Service Account Manager (Wear) is responsible for driving sales growth of wear parts products throughout the North American region, with primary focus on pellet mill dies, roll shells, and related aftermarket components. This position is highly customer-facing and focused on relationship management, business development, and sales execution; however, the primary emphasis is on strategic key account management and aftermarket wear parts growth.Reporting directly to the North American Service Manager, this role develops and maintains strong relationships with key customer accounts while identifying opportunities to improve customer performance, equipment reliability, and operational efficiency through wear parts solutions. This role collaborates closely with Territory Managers, Customer Account Managers, technical teams, and operational support functions to support customer needs and maximize aftermarket business opportunities.What You Will Be DoingHere’s an overview of your responsibilities and how you can leverage your expertise:Develop and execute key account and regional sales strategies to drive growth of wear parts products, including pellet mill dies, roll shells, and associated aftermarket componentsManage and grow strategic key customer accounts while identifying new business opportunities throughout North AmericaPartner with Territory Managers and Customer Account Managers to support key account strategies, technical sales initiatives, and customer solution developmentBuild and maintain strong relationships with plant personnel, maintenance teams, purchasing groups, and corporate customer stakeholdersConduct regular customer visits to evaluate operating conditions, assess wear patterns, and identify opportunities to improve equipment performance and product utilizationProvide technical guidance related to wear parts selection, application, maintenance practices, and operational optimizationCollaborate with internal engineering, manufacturing, proposal, and service teams to support customer requirements and ensure timely order executionMonitor sales activity, quotation progress, customer trends, and forecast data through CRM systems and reporting toolsAnalyze market conditions, customer feedback, and competitor activity to identify growth opportunities and improve market positioningDeliver technical presentations, product training, and customer education programs related to wear parts solutions and best practicesSupport pricing strategy development and commercial negotiations in alignment with company objectivesParticipating in trade shows, conferences, customer events, and industry meetings to promote company offerings and strengthen market presenceAssist with product launch activities, market development initiatives, and continuous improvement efforts related to aftermarket sales growthEnsure timely completion of administrative responsibilities including CRM updates, visit reports, forecasting, and customer follow-up activitiesMaintain compliance with all company safety procedures and customer site safety requirementsWhat We Have to OfferIn exchange for your commitment, we offer the following:A dynamic and innovative work environment where your expertise and ideas are valuedFinancial support for professional development and certificationsCompensation that increases with capability and expertise and a comprehensive benefits package, including company-matched retirement plan and a Health Spending AccountPaid maternity and parental leave program to support employees during this significant and exciting life eventCompetitive paid-time-off policies that includes vacation, paid holidays, and sick daysA positive and collaborative culture that focuses on our core values and behaviorsFlexible hybrid work model with a blend of in-office and remote workRegular company events and social activities to foster camaraderieOpportunities to grow as a process modeler and simulation specialistWhat We’re Looking ForWhen selecting candidates, we will be looking for the following essential skills, abilities, and experience:5+ years of experience in industrial sales, aftermarket sales, or related sales environmentsDemonstrated success in technical or consultative sales roles within industrial manufacturing or processing industriesStrong understanding of customer relationship management and business development practicesAbility to communicate technical concepts effectively to both operational and executive-level customer contactsStrong negotiation, presentation, and interpersonal communication skillsAbility to work independently while managing a large geographic territory and multiple customer prioritiesProficiency with CRM software, Microsoft Office applications, and sales reporting toolsSelf-motivated with strong organizational and time management capabilitiesValid driver’s license and ability to travel extensively throughout North AmericaOther valued, but non-essential skills, abilities, and experience include:Direct experience with pellet mill dies, roll shells, pelleting equipment, or related wear parts productsExperience within the feed, biofuel, grain processing, or agglomeration industriesTechnical knowledge of pelleting processes, equipment performance optimization, and maintenance practicesBachelor’s degree in business, Engineering, Industrial Technology, or related fieldExperience supporting aftermarket service programs and long-term customer account developmentPhysical Requirements and Environmental Conditions:Must be able to work from a home office environment with reliable internet access and maintain productivity independentlyFrequent travel to industrial customer sites, manufacturing facilities, mills, and processing plants throughout North AmericaAbility to stand, walk, climb stairs/ladders, and navigate industrial environments during site visits and inspectionsOccasional lifting, carrying, or handling of sample products, tools, or equipment components up to 50 lbsExposure to industrial conditions including loud noise, dust, vibrations, moving machinery, and varying temperaturesMust be able to wear required personal protective equipment (PPE), including safety glasses, steel-toed boots, hard hats, hearing protection, and additional site-specific safety gearAbility to participate in extended customer visits, technical evaluations, and field support activities as business needs requireOther Requisites: Travel within the region in support of customer relationships and business opportunities (50-70%).We are an AA/EEO/Veterans/ADA Friendly EmployerLegal status to work in the United States is requiredAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.