Guest Service & Dining Experience
- Greet guests warmly upon arrival and guide them through the tapas-style dining experience.
- Provide detailed menu descriptions, including ingredients and preparation methods of Spanish dishes in addition to any applicable daily specials.
- Make recommendations for tapas pairings and Spanish wines or cocktails (e.g. sangria, vermut, cava).
- Clearly explain the shared plate concept and suggest the appropriate number of dishes based on party size.
- Anticipate guests’ needs and respond promptly and courteously to all requests.
- Ensure pre-bussing of plateware and utensils are happening throughout the course of the dining experience.
- Set up the table with proper utensils and plateware in anticipation of next dishes to be served.
- Ensure water glasses are at least ½ full throughout dining experience.
- Ensure additional rounds of ordered beverages are being offered when current beverages are at ¼ full.
Order Taking & Communication
- Accurately take food and beverage orders and input them into the POS system.
- Repeat food orders back to guests upon completion of guest order, checking for any dietary restrictions.
- Communicate any special dietary restrictions or allergies to the kitchen.
- Collaborate closely with kitchen and bar staff to ensure smooth service flow.
Coordination & Timing
- Coordinate with kitchen and serving staff to time the release of tapas plates appropriately.
- Prioritize and stage dishes according to when they’re ready and based on server/kitchen communication.
- Understand table pacing to avoid overwhelming guests with too many plates at once.
Food Delivery
- Promptly and accurately deliver tapas dishes from the kitchen to guests’ tables.
- Clearly communicate dish names and brief descriptions to guests upon delivery.
- Ensure dishes are served at the correct table and to the correct guests, accommodating the shared-plate format.
- Monitor guest tables to ensure satisfaction and notify servers of any needs or issues.
Food/Beverage & Menu Knowledge
- Possess strong knowledge of Spanish cuisine, regional ingredients, and preparation styles.
- Be familiar with Spanish wines, sherries, beers, and spirits, and offer pairing suggestions.
- Provide guests with cultural context or stories behind certain dishes or drinks when appropriate.
- Maintain working knowledge of the full food menu, including ingredients, allergens, and preparation styles.
- Be able to describe key tapas items to guests and answer basic questions.
- Learn Spanish dish names and pronunciations to deliver food confidently and professionally.
Table & Restaurant Maintenance
- Ensure tables are properly set before guests arrive and cleared in a timely manner.
- Maintain cleanliness and organization of dining, service, and side station areas.
- Restock side stations with silverware, napkins, condiments, and other essentials.
Cleanliness & Setup
- Breakdown of bussed plates/trays properly by using the proper garbage receptacles, scraping excess food off plates, and organizing dishes, utensils, and glassware properly in the dish area.
- Separate soiled linen and towels in the proper containers.
- Keep the expo area, food pass, and server stations clean and organized.
- Assist in cleaning and resetting tables when needed, especially during busy hours.
- Help polish silverware, glassware, and restock side stations.
- Fold napkins to keep us ready for service and for the next shifts (Always should have 2 full turns of napkins folded for back up).
Safety & Efficiency
- Follow all food safety and sanitation standards during food handling and transport.
- Use proper tray techniques to ensure safe and efficient service.
- Report any spills, broken items, or unsafe conditions to management immediately.
- Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
Payments & Closing Duties
- Present checks, process payments accurately, and return change or receipts promptly.
- Balance cash drawers and credit card receipts at the end of shift (if applicable)
- Assist in end-of-day side work and closing responsibilities, including final clean-up and setup for the next shift.
Teamwork & Professionalism
- Support fellow servers, bartenders and kitchen staff during peak hours.
- Attend staff meetings, tastings, and training sessions to stay updated on menu changes.
- Maintain a professional, friendly, and enthusiastic demeanor throughout service.
- Communicate effectively with FOH and BOH teammates to maintain a smooth workflow.
- Assist with opening, mid-shift, and closing side work as assigned.
- Support teammates with table maintenance, water refills, and other guest needs.