Server

Server PositionThe Server is responsible for delivering exceptional food and beverage service in a full-service hotel restaurant. This role requires a guest-focused, energetic, and detail-oriented professional who can manage multiple priorities in a fast-paced environment while maintaining the hotel’s service standards, food safety requirements, and operational procedures. Such a position ensures guests receive prompt, courteous, and personalized service from arrival through departure, contributing to a positive dining experience and the overall success of the hotel’s F&B operation.What We OfferPay range: $ per hour401(k) with company matchingComplimentary Employee MealsExclusive worldwide Hilton employee travel discount program... and moreDuties And ResponsibilitiesGreet guests promptly and warmly, establish a welcoming atmosphere, and provide attentive, professional service throughout the dining experiencePresent menus, explain food and beverage offerings, answer questions, and communicate ingredients, preparation methods, and dietary considerations accuratelyTake and enter orders correctly, confirm guest preferences, and communicate special requests or modifications clearly to the kitchen and bar teamsMonitor guest satisfaction, anticipate needs, and respond to requests or concerns promptly and professionallyResolve routine service issues within established guidelines and escalate complex concerns to managementMaintain knowledge of menu items, daily specials, promotions, and applicable F&B service standardsDeliver food and beverages accurately, promptly, and in accordance with established presentation standardsCoordinate with kitchen, bar, host, and service team members to ensure efficient order flow, proper timing, and a seamless guest experienceMonitor assigned tables and service areas to ensure guests receive timely attention, appropriate follow-up, and consistent serviceProcess guest checks and payments accurately using the designated point-of-sale system, following cash-handling and payment procedures.Proactively drive outlet revenue through knowledgeable, guest-focused suggestive selling and upselling of menu items, specials, premium beverages, and complementary offerings to enhance the guest experience, increase average check value, and achieve sales targetsComplete opening, ongoing, and closing duties, including setting tables, replenishing service stations, polishing serviceware, and resetting the outlet for the next service periodMaintain clean, organized, and well-stocked dining and service areas throughout each shiftFollow established food safety, sanitation, allergen-awareness, and responsible alcohol service proceduresReport spills, equipment malfunctions, safety hazards, guest incidents, and maintenance concerns promptly to the appropriate supervisor/managerHandle food, beverages, equipment, and hotel property responsibly to minimize waste, prevent damage, and support cost-control objectivesCollaborate with colleagues across F&B and other hotel departments to support smooth operations and consistent guest serviceCommunicate clearly, maintain a professional demeanor during high-volume periods, and assist team members when operational needs requireFollow brand standards and service expectations, demonstrating integrity, accountability, and a commitment to hospitalityPerform other duties as assigned by ManagementQualifications And RequirementsHigh school diploma or equivalent required; additional coursework or training in hospitality, restaurant operations, or food and beverage service preferredMinimum of 2-3 years of food and beverage service experience in a full-service restaurant, hotel, resort, or comparable hospitality environment preferredExperience working in a high-volume dining operation with the ability to manage multiple tables, prioritize guest requests, and maintain service standards during peak periodsPrevious experience in an upscale hotel, branded hospitality environment, or upscaled restaurant is a plusPerform Strong guest service and interpersonal skills, with the ability to deliver professional, personalized hospitality in a fast-paced environmentExcellent communication and active listening skillsAbility to manage competing priorities while maintaining accuracy, efficiency, and attention to detailStrong menu knowledge and suggestive selling skills, with the ability to recommend complementary items, promote premium offerings, increase average check value, and contribute to outlet revenue goalsStrong teamwork and collaboration skills, with the ability to coordinate effectively with other team membersSound judgment and problem-solving skills, with the ability to address guest concerns professionally and escalate issues when appropriateAbility to remain composed, adaptable, and service-oriented during peak business periodsWorking knowledge of food safety, sanitation, allergen awareness, and responsible alcohol service practicesScheduleWork schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.Physical, Mental, Environmental & Technical DemandsFast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.GroomingAll employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.Standard SpecificationsRequirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.