Qualfon Philippines is seeking a Workforce Management Manager to lead capacity planning, forecasting, scheduling and real-time management for client accounts. You will translate demand into staffing plans, drive productive-hour delivery, and supervise WFM staff while partnering with Operations and clients to mitigate risks and meet SLAs.
The role requires 4+ years in workforce management, strong Excel and Salesforce experience, and a track record of data-driven decision making.
#J-18808-LjbffrSenior Workforce Planning & Real-Time Scheduling Leader in irving at Unknown Company
This position is listed as full time and onsite.