Delivering advanced technical support for Windows environments, the full-time Senior Windows Administrator will leverage proficiency in English and Arabic to resolve complex incidents, conduct troubleshooting, and enhance operational efficiency while maintaining a strong security posture. Key Responsibilities Provide advanced technical support and troubleshooting for Windows systems, ensuring clear communication with users in both English and Arabic Perform root cause analysis for escalated incidents and implement effective solutions to resolve technical and security issues Update and manage technical knowledge bases in both languages, ensuring relevant documentation is available for team use Required Qualifications Advanced proficiency in Windows operating system administration and troubleshooting In-depth knowledge of diagnostic and remote support tools for Windows environments Advanced understanding of incident management, root cause analysis, and ticketing systems Experience with maintaining and updating technical documentation and knowledge bases Relevant experience in help desk or customer service support roles involving hardware, software, and networks