Delivering advanced technical support for Windows environments, the full-time Senior Windows Administrator will utilize English and Arabic language proficiency to troubleshoot complex incidents, conduct root cause analysis, and enhance operational efficiency while maintaining a strong security posture. Key Responsibilities Provide advanced technical support and troubleshooting for Windows systems, ensuring clear communication in both English and Arabic Perform root cause analysis for escalated incidents and implement effective solutions to resolve technical and security issues Update and manage technical knowledge bases in both languages, ensuring relevant documentation is available for team use Required Qualifications Advanced proficiency in Windows operating system administration and troubleshooting In-depth knowledge of diagnostic and remote support tools for Windows environments Advanced understanding of incident management, root cause analysis, and ticketing systems Advanced proficiency in maintaining and updating technical documentation and knowledge bases Advanced proficiency in customer service principles and techniques for IT support
Senior Windows Administrator in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.