Caesars Entertainment in Las Vegas is seeking a Senior Workforce Management and Reporting Analyst to manage forecasting and scheduling in a dynamic contact center. This role includes analyzing contact volumes to meet service levels and creating staff schedules.
The ideal candidate has 3 years of contact center experience and a strong understanding of WFM processes. You will be responsible for ensuring that operations meet the highest standards in service and productivity while utilizing your analytical and leadership skills in a fast-paced environment.
#J-18808-LjbffrSenior WFM Analyst: Forecasting, Scheduling & Reporting in las vegas at Unknown Company
This position is listed as full time and onsite.