Senior Vice President Operations

Location: Remote with travel in the Midwest (candidates must reside in the Midwest)

Compensation: $190K-$250K base + 20%-30% bonus

Description

A rapidly growing senior living operator is seeking an SVP of Operations for their Midwest region. This is a senior leadership role that will oversee RDOs, and drive organizational growth and operational excellence.

Primary Responsibilities

1. Regional Leadership & Accountability

• Directly manage, mentor, and develop Regional Directors of Operations (RDOs).
• Establish clear performance expectations and measurable KPIs for each region.
• Conduct structured one-on-ones, performance evaluations, and succession planning.
• Implement performance improvement plans when necessary.
• Ensure RDOs conduct consistent site visits and actively coach Executive Directors.
• Hold RDOs accountable for occupancy growth, NOI performance, labor management, compliance, and leadership bench strength.

2. Strategic Planning & Organizational Growth

• Develop and execute long-term operational strategies aligned with enterprise goals.
• Analyze market trends and identify growth opportunities, acquisitions, and partnerships.
• Collaborate with the Senior Operations Officer and RDOs to implement strategic initiatives.
• Lead operational integration for new managed properties and transitions.
• Participate in industry events to stay informed on emerging trends and best practices.
• Collaborate with RDOs to establish and achieve financial targets and profitability benchmarks.
• Participate in annual budget creation for all managed properties.
• Ensure disciplined execution of approved budgets, including capital projects.
• Regularly review income statements, balance sheets, cash flow statements, and key ratios.
• Conduct root-cause analysis when performance deviates from expectations.
• Oversee labor management strategies and expense controls to optimize margin without compromising quality.
• Negotiate and manage portfolio-wide operating contracts and vendor agreements under direction of the Senior Operations Officer.

4. Revenue Optimization & Market Positioning

• Drive revenue enhancement strategies, including occupancy growth, pricing optimization, and rate strategy.
• Monitor inquiry-to-move-in conversion trends and regional sales effectiveness.
• Oversee portfolio-wide marketing initiatives and vendor performance.
• Identify and pursue opportunities to expand market presence and portfolio value.

5. Operational Excellence & Continuous Improvement

• Oversee day-to-day portfolio operations in partnership with RDOs.
• Ensure compliance with licensing requirements, regulations, and quality standards.
• Collaborate with the VP of Clinical and Senior Operations Officer to implement policies and procedures.
• Ensure RDOs proactively remedy deficiencies and communicate corrective action plans to ownership.
• Serve as escalation point for family concerns after ED and RDO involvement.
• Conduct routine site visits to validate KPI monitoring, leadership engagement, culture health, and physical plant standards.
• Identify systemic improvement opportunities and implement structured corrective action.

6. Ownership & Stakeholder Relations

• Maintain consistent, transparent communication with ownership groups.
• Present operational and financial performance updates with clarity and credibility.
• Address and resolve ownership inquiries related to property performance or RDO effectiveness.
• Ensure owners are informed of operational challenges, remedies, and capital initiatives.
• Collaborate with ownership consultants on major property improvement projects and monitor progress.
• Engage in recruitment, hiring, and leadership development across the portfolio.
• Elevate hiring standards for key leadership roles.
• Ensure succession planning is active across all regions.
• Champion culture, Impact program, and core values.
• Foster a high-performance, high-accountability leadership environment.

8. Budget & Capital Execution

• Collaborate in annual budget development across all properties.
• Ensure effective implementation of approved capital budgets and improvement plans.
• Maintain oversight of major projects and capital allocations to protect asset value.

9. Portfolio Transitions & Growth Initiatives

• Partner with the Senior Operations Officer to ensure seamless transition of new managed properties.
• Support acquisition due diligence through operational evaluation and risk assessment.

Qualifications

• 8+ years operations experience with Senior living/long-term care communities
• Ability to travel to support the managed portfolio