Senior Vice President of Global Customer Success & Support (Fully Remote)

• Own the post-sale journey for global technical support, professional services, and revenue-oriented success teams.
• Act as a scientist and coach, using data to eliminate churn and accelerate expansion.

Key Responsibilities:

• Architect the customer engine for trust-driven strategic revenue growth.
• Drive data-centered retention with predictive tools and ownership of NRR and CSAT.
• Act as the bridge between customers and Engineering/Product with timely feedback loops.

Who You Are:

• Deeply curious and data-obsessed, digging into the 'why' behind friction and churn.
• A standard-bearer and coach who blends high empathy with high accountability.
• AI-forward, looking to augment human talent with technology.

Why JumpCloud:

• Work with amazing talent across departments in a proven market.
• Enjoy a remote-first culture and a voice in the organization with a seasoned executive team.

JumpCloud

JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device, and access management. The company has teams in 15+ countries and a remote-first culture that values connection and innovative thinking.