Senior Vice President, Merchandise Supply Chain & Manufacturing Operations

Senior Vice President, Merchandise Supply Chain & Manufacturing OperationsThe Senior Vice President, Merchandise Supply Chain & Manufacturing Operations will serve as the executive owner of a modern, scalable supply chain supporting artist merchandise across D2C ecommerce, touring, and wholesale/retail channels. This leader will architect and transform the operating model, systems, and global network that power the business — balancing creative speed with operational rigor to support artist demand at scale.Management & Product ComplianceShape and evolve vendor operating models, including deal structures, capacity allocation, and risk diversificationLead vendor performance management frameworks, including scorecards, audits, and continuous improvement programsOversee global compliance risk, including product safety, labeling, ethical sourcing, and emerging regulatory requirementsPartner with Legal, Compliance, and Sustainability teams to embed requirements directly into vendor and product workflowsProduction Operations & End-to-End Process DesignOwn the end-to-end production flow, ensuring processes support speed, scale, and cross-channel consistencyAdvise on supply strategies that support artist-driven demand volatility including rush drops, tour ramp-ups, pop-ups, and limited-run collectionsImplement manufacturing visibility and exception management to proactively manage risk and timelinesDrive improvements that reduce lead times, lower cost-to-serve, and increase agility without sacrificing quality or complianceEstablish governance models that align production, planning, finance, and commercial teamsSupply Chain Operating Model & TransformationDesign and evolve the future-state supply chain operating model across structure, process, systems, and talentLead large-scale transformation initiatives, including process reengineering and capability maturity upgradesDefine decision rights, accountability, and escalation paths across production, logistics, and vendor managementPartner with executive leadership to align supply chain strategy with long-term growth, margin, and artist experience goalsSystems Design & ImplementationServe as executive sponsor for enterprise systems design and implementation (PLM, ERP, OMS, WMS, and planning tools)Translate business requirements into scalable system architectures that support multi-channel complexityDrive adoption of data-driven decision-making, dashboards, and performance analyticsEnsure systems enable compliance, financial accuracy, inventory visibility, and operational scalabilityLogistics, Distribution & Network OptimizationLead end-to-end logistics strategy, including inbound freight, outbound fulfillment, and returnsDesign and optimize global distribution and warehouse networks supporting ecommerce, retail replenishment, and touringOversee carrier strategy, 3PL partnerships, and freight procurement to balance service and costDevelop scalable solutions for tour logistics including show deliveries, pop-ups, and post-tour returnsContinuously evaluate network performance and identify consolidation, nearshoring, and regionalization opportunitiesLeadership & Organizational EnablementBuild and lead a high-performing, multi-disciplinary supply chain organizationDevelop leadership capability and succession plans across operational rolesFoster a culture of operational excellence, accountability, and continuous improvementBenchmark against best-in-class retail, consumer goods, and entertainment supply chainsBring Your Vibe:20+ years of experience in supply chain, manufacturing, or operations leadership, with significant experience in retail or consumer goods environmentsProven executive leadership in operating model design, supply chain transformation, and enterprise systems implementationDeep expertise in end-to-end supply chain processes including production, logistics, inventory, and fulfillmentExperience leading ERP/PLM/WMS/OMS implementations and driving enterprise-wide adoptionStrong understanding of network optimization, cost-to-serve modeling, and multi-channel distributionDemonstrated ability to lead through change in complex, fast-paced organizationsStrategic mindset with the ability to translate creative and commercial ambition into scalable operational executionExceptional leadership presence, influencing skills, and executive-level communication capabilitiesPerks Playlist:Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values—they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):Comprehensive medical, dental, and vision coverageIncluding 100% coverage for out-patient in-network mental health servicesFertility coverage for eligible medical plan participantsWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)Student Loan Repayment Assistance and Tuition Reimbursement401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contributionA variety of ways to prioritize much-needed time away from work including:Flexible Paid Time Off (PTO) for exempt employees3-weeks PTO for non-exempt employees2-weeks paid Winter Break10 Company Holidays (including Juneteenth and Wellbeing Day)Summer Fridays (between Memorial Day and Labor Day)Generous paid parental leave for every type of parentCheck out our full overview of benefits on the Perks Playlist page of the career site.Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity EmployerWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.For more information, please click on the following links.E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | SpanishJob Category:Manufacturing, Logistics & Supply ChainSalary Range:$185,350 - $384,560The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.